Portal - Support Center - Unable to add or review Case Comments
- (SvcAcc) Automation Connector
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Version 9.5.0.0
When a greymatter Portal user wants to open a support Case ticket, they should be able to add comments to the Case ticket and later review those comments. Similarly, if a greymatter CRM user adds comments for a Portal user, the Comments added to the ticket in CRM should appear in the Case for the Portal user.
Found that Comments could not be added to Cases from the Portal and that Comments added from CRM did not appear in the Portal.
Confirmed that code change now allows Portal users to add Comments, and that Comments added from the Portal or CRM are accessible for Portal users.
Confirmed that code change now allows Portal users to add Comments, and that Comments added from the Portal or CRM are accessible for Portal users.